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Business IT Support

All-Inclusive IT Services. One Trusted Partner.

Workplace by Direct keeps your technology running at its best with proactive IT management, advanced cybersecurity services, and responsive local support. We help businesses simplify IT, strengthen security, and create a strategy for growth with no surprise fees or limits.

Explore Our Services
FREE 15-MINUTE IT REVIEW

(605) 367-3767

Get your free 15-minute IT review. We’ll review your technology and goals, then show how our IT experts can strengthen security and simplify day-to-day operations.

Get a Free IT Review

Local Expertise

Trusted Local IT Support Since 1997

Founded in 1997 and based in Sioux Falls, SD, Workplace by Direct is one of the Midwest’s most trusted locally owned IT providers. With 65+ certified professionals, a 99% client satisfaction rate, and 270+ organizations supported, we deliver responsive local IT support across South Dakota, Minnesota, Iowa, and the greater Midwest.

Flat Rate Pricing

One simple fee covers everything. No surprise costs, hourly limits, or hidden charges. Your rate stays predictable, no matter how much help you need.

Direct-to-Technician Support

When you call, you’ll reach a certified technician in about 25 seconds. No confusing ticket queues, call transfers, or runaround. Just real support from people who know your systems.

Workplace by Direct office in Sioux Falls providing local managed IT services and cybersecurity support

Our Services

Simplify, Secure, and Scale Your Technology

We provide complete IT services, cybersecurity solutions, and business IT support that protect your data, improve performance, and support every part of your operations.

Managed IT Services

Proactive support that manages your daily IT operations with predictable flat-rate pricing.

  • Direct-to-technician help desk support services
  • Expert network and server management
  • Continuous monitoring and patching
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Co-Managed IT Services

Flexible support that equips your internal IT team with 24/7 expert assistance.

  • Overflow help desk and off-hours support
  • Infrastructure and security monitoring
  • Strategic planning and project support
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Managed Print Services

Flat-rate printing that covers all devices, toner, service, and support for one predictable monthly cost.

  • Unlimited high-quality black and color printing
  • Printer leasing, toner, and auto-shipping included
  • On-site service with proactive monitoring
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Cybersecurity Services

Protect your business from evolving cyber threats with fully managed security coverage.

  • 24/7 advanced threat monitoring and response
  • Email security and endpoint protection
  • Compliance support and staff training
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Network Infrastructure

Create a reliable network tailored to your business goals and technical needs.

  • Structured cabling and server setup
  • Wired and wireless network deployment
  • Firewalls, switches, and access points
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Physical Security Systems

Safeguard your business with smart surveillance and advanced access control technologies.

  • High-definition, remote-access security cameras
  • Keyless door access control and card systems
  • Expert installation and maintenance
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Industries Served

IT Solutions for Every Industry

From creative studios to industrial plants, every business depends on technology to stay productive, secure, and connected. At Workplace by Direct, you’ll work with IT experts who understand your industry, from patient data and engineering projects to office systems and manufacturing operations.

  • Marketing and Creative Agencies
  • Construction and Engineering Firms
  • Law Offices and Professional Services
  • Chiropractic and Healthcare Practices
  • Manufacturing and Industrial Plants
  • Any Business That Relies on Technology
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managed it services sioux falls sd workplace by direct

Our Trusted IT & Security Partners

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Our Process

A Simple Process for Better IT Support

Getting started with Workplace by Direct is simple. Our proven process makes improving your technology smooth, transparent, and low stress for your team.

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Intro Meeting

We learn about your goals, pain points, and how technology supports your day-to-day operations.

 
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Step 2 of our process
IT Review

We assess your infrastructure, workflows, and pain points to identify gaps and opportunities.

 
3
Step 3 of our process
Strategy and Setup

We build and implement a technology roadmap tailored to your needs, with minimal disruption.

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Step 4 of our process
Long-Term Partnership

We provide ongoing monitoring, user support, and strategic consulting as your long-term IT partner.

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Our Advantage

What Makes Us Different

We’re more than an IT vendor. We’re your full-service technology partner, backed by a locally owned team focused on strong relationships, proactive service, and long-term reliability as your managed IT services provider.

Trusted Local Partner

Deeply rooted in the community, we prioritize strong relationships and understand the unique challenges local businesses face.

End-to-End Solutions

We bring together IT support, cybersecurity defenses, and physical security systems under one roof to improve efficiency and reduce vendor complexity.

Direct-to-Technician Support

No call centers and no confusing ticket queues. When you reach out, you're connected directly with a technician who knows your systems and can resolve issues quickly.

Proactive Monitoring

We continuously monitor your entire technology environment, addressing potential problems before they impact your business.

Transparent Pricing

We eliminate unexpected IT costs through straightforward monthly pricing. You’ll know exactly what you're paying for with no surprise fees.

Certified Expertise

Our team holds industry-recognized certifications in cybersecurity, networking, cloud platforms, and compliance standards like CJIS.

The entire team at Workplace is a valuable resource and a trusted, dependable technology partner for our organization. We’ve outsourced part of our IT functions to Workplace over the last five years, and they have consistently exceeded our expectations and made our IT life easier every day.

Director of Finance

I enthusiastically recommend Workplace for their exceptional IT services. They’ve enhanced our company’s security, provided outstanding customer support, and eliminated downtime, ultimately boosting our productivity. Their innovative approach to IT sets them apart in the industry.

Chief Executive Officer

Workplace has been an incredible partner of ours since 2014, when their team began supporting our users and organization. Workplace took technology from one of our top problems to one of our top successes! We truly see our team at Workplace as an extension of our internal staff.

Chief Financial Officer

Expert IT Review

See How Your IT Could Work Better

We’ll review your current technology, discuss your goals, and show how proactive IT support can make your business more secure, efficient, and reliable.

Talk With Us

(605) 367-3767

Sioux Falls Office

3405 N Louise Ave, Sioux Falls, SD 57107

Rapid City Office

18 E. Main St, Rapid City, SD 57701

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Get Started Today

Ready for IT That Just Works?

Stop dealing with IT headaches. Work with the area’s trusted managed IT services provider and get responsive support, stronger security, and predictable costs.

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