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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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5
“Thank you Brent!!!!”
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5
“Thank you ”
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5
“Thank you ”
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5
“Problem was resolved quickly.”
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5
“You were very quick to get my files transferred over and very patient through the process. I appreciated the great service!”
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5
“The task requested was completed successfully!”
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5
“Quick help and solution!”
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5
“The IT person who helped me was very knowledgeable and patient. ”
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4
“You fixed the problem with my computer without me needing to be without it. Thanks!”
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5
“Caleb was great. IT people must just roll their eyes on how we don’t use our brains at times. 🙂 If it’s any consolation, we feel as dumb as you might think we are when you talk it through with us and it’s such common sense. Thanks Caleb! As always, you’re very helpful and great to work with! ”
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5
“Great service and problem solving. I like how quickly my issue is solved.”
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5
“Problem understood and fixed quickly.”
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5
“Very polite, knowledgeable ”
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4
“Aaron was polite and kind in helping me sort out the confusing email lists. ”
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5
“Just had me reboot and everything was back to normal”
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5
“Brent Great Work! Thanks, Steve”
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5
“Always amazing service.”
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5
“Keaton was extremely helpful! ”
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4
“Good responses, very helpful, good email and conversations!”
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4
“The tech that helped get my new computer set up was wonderful. Very patient with me and he got everything set up the way I needed. Was also on the scheduled time we had set up. Everything is working well . Thank you again.”