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Direct-to-Technician Help Desk
Our Friendly, Fast, and Familiar IT support resources are always at your disposal.
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Go Direct-To-Tech
All user requests are handled directly by Workplace Technical Staff – ready to work on the issue. No more describing the issue to one person and waiting for a call back from another.
Call / Email / Chat
There isn’t one right way to get IT help and support. That is why we let you choose how you want to contact us.
Help When You Need It
IT issues don’t clock-in or clock-out. That is why our staff serves our clients both during and after normal business hours.
24/7 Systems Monitoring
Real-time intelligence collected on vital network components. Our staff gets timely insight into exceptions, addressing small issues to prevent big issues.
Platform Evolution
Developed over 25 years, our advanced 24/7 monitoring and alerting platform delivers security and stability for all our clients.
Persistent IT Processes
From verifying backup success to patch management and anti-virus/anti-malware protection, we take a janitorial approach to ensuring stable and secure daily IT operations.
IT Performance Stats
Whether its data growth, internet utilization, or customer feedback, data is logged, retained, and shared for analysis and future planning.
IT Security Guidance
Organizing and directing people, processes, and technology around five core objectives prevention, detection, containment, restoral, and response.
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Defense through Awareness
People are the biggest target and the best defense which is why we educate and advise the entire company to build an understanding of current threats to provide a secure network environment.
Critical Security Exceptions
During or after business hours, security and performance alerts are logged, investigated, and resolved to minimize business impact.
Advanced Technical Solutions
We continually evaluate and offer innovative technology products and solutions that effectively address challenges of the current and future threat landscape.
Solution Architecture & Implementation
Fully understanding your business requirements, educating you on alternatives, and implementing your preferred IT solutions.
Understanding Requirements
Our Design Architects discover your complete business and technical requirements, ensuring appropriate final design alternatives.
Relatable Alternatives
Effectively presenting all financial and technical details in easy-to-understand design deliverables. Providing certainty through education as you make critical IT investments.
Successful Implementation
Our experienced Project Mangers take responsibility for coordinating, directing, and supporting all aspects of your project, ultimately resulting in successful project execution.
Superior Client Experiences
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4
“The issue was fixed quickly once I was able to get connected to a tech”
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5
“Very understanding and helpful with a program that was not to familiar to you. Thank you for the help.”
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5
“I am glad you are watching attachments so there is no malware, and you released the email promptly! Thank you!”
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5
“We were able to reboot the server and get Quickbooks back up and running within an hour. Thank you.”
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5
“timely response and follow-up by Kolby”
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5
“Brent was able to quickly resolve my printer issue. Thanks!”
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5
“Got my computer working and notified management that it needs updated.”
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5
“Aaron is always pleasant, patient and helpful.”
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5
“Always great help!!”
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5
“Thanks for the help”
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4
“Very professional and kept us in the loop as to what was happening. ”
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5
“Everything is great! Thank you!”
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5
“He was very willing to help right away and figure out the problem!”
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5
“He did it all! I just sit here and watch in amazement.”
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5
“You are all so great to work with. Thanks!”
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4
“easy to work with and quick”
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5
“went above and beyond to help me. Called back when we got disconnected Helped get me back in the computer and keyboard connected”
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5
“fixed and quick”
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5
“So professional, right on time, and willing to make sure our biggest barriers were jumped.”
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4
“One of my programs froze. He was able to fix this issue and resolve another one that I had emailed about earlier.”